Privacy Policy

Information We Collect

We collect information you provide directly to us, information generated when you use our services, and limited information from the healthcare providers and pharmacies that serve you.

• Identity and contact information: your name, date of birth, email address, phone number, and shipping and billing addresses.
• Health information: the answers you give in medical intake forms, your health history, current medications, treatment preferences, messages with your care team, and records generated during your care (such as prescriptions and dosing).
• Payment information: processed by our third-party payment processors; we do not store full card numbers on our systems.
• Device and usage information: IP address, browser type, pages visited, and similar analytics data collected through cookies and comparable technologies.

How We Use Your Information

• To facilitate telehealth consultations with independent, licensed healthcare providers and, if prescribed, the fulfillment of your treatment by licensed pharmacies.
• To create and manage your account, process payments, ship orders, and provide customer and clinical support.
• To communicate with you about your care, orders, and account, and, with your consent where required, to send marketing communications you can opt out of at any time.
• To improve our services, maintain security, prevent fraud, and comply with legal obligations.

Health Information

Health information you share for the purpose of treatment is handled in accordance with applicable federal and state health-privacy laws, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA). Healthcare providers and pharmacies in our network maintain their own obligations to protect your treatment records.

We do not sell your health information, and we do not share it for third-party advertising.

How We Share Information

We share personal information only as needed to provide our services:

• With the licensed healthcare providers who conduct your consultation and oversee your treatment.
• With the licensed pharmacies that compound, dispense, and ship your medication.
• With service providers that support our operations, payment processing, shipping carriers, cloud hosting, analytics, and customer-support tooling, bound by contractual confidentiality obligations.
• When required by law, court order, or governmental authority, or to protect the rights, safety, and property of Refaurm, our members, or others.
• In connection with a merger, acquisition, or sale of assets, subject to standard protections.

We do not sell your personal information.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may limit some functionality.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications at any time. Residents of certain states (including California, Colorado, Connecticut, Texas, Utah, and Virginia) may have additional rights under state privacy laws.

To exercise any of these rights, contact us using the details below. We will verify your identity before fulfilling a request and will not discriminate against you for exercising your rights.

Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and vendor security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide services, meet legal, medical-record, and tax retention requirements, resolve disputes, and enforce agreements. When information is no longer needed, we delete or de-identify it.

Children

Our services are intended for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, for material changes, provide additional notice such as email.

Contact Us

For privacy questions or to exercise your rights, contact our privacy team at privacy@refaurm.com, or write to us at Refaurm, Attn: Privacy, Austin, TX.